Delivery Policy

Order Processing Time
All orders are processed within 3 to 7 business days depenign on the level customization (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Domestic Shipping Rates and Estimates
Peninsular - Free shipping charges.

East Malaysia - Shipping charges for your order will be calculated and displayed at checkout. 



International Shipping

We offer international shipping to the following countries: Singapore.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. One Two Fun Craft Studio is not responsible for these charges if they are applied and are your responsibility as the customer.


How do i check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at one2funcraftcustomerservice@gmail.com with your name and order number, and we will look into it for you.



Refunds, returns and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. The returned item must be in good condition with its original packaging condition. Customer will receive the refund within 3 working days upon confirmation of goods receiving from our side. One Two Fun Craft Studio will not responsible for any lost shipment during the return transit.

In the event that your order arrives damaged in any way, please email us as soon as possible at one2funcraftcustomerservice@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If the items have been used or damaged by the customer, there will be no refund.

 

If you have any further questions, please don't hesitate to contact us at one2funcraftcustomerservice@gmail.com.

Please return your purchase to the following address:
One Two Fun Craft Studio
No 6, Jalan Industri 5, Taman Perindustrian Pekan Nanas, 

81500 Pekan Nanas, Johor.